All of our products are offered with a guarantee of quality workmanship. However, due to the customized nature of our product, we do not accept returns unless there was a production error on our part. Ordering the wrong size, color, or phrase on an item does not warrant a return. Color is not guaranteed as device screens can cause colors to display differently. Color preference is not covered under our returns policy. Customers are responsible for determining the best fit based on the sizing chart info provided for each product.
If there is a quality issue or production error on the part of Swiftee, the item qualifies for a return if our team is contacted within 30 days of the order date. If a physical return of a blank product is necessary, the customer is responsible for paying for return shipping.
To return a swiftee product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Swiftee - Returns
917 W 600 N Suite 107
Logan, Utah 84321